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Testimonials

4.9 Average Rating
104 customer reviews
  • 4 Stars

    Bob and Juan did a great job installing a mini-split AC/heat system in our Eichler.  I can earnestly recommend Moore for this type of work — they were efficient, courteous and quick and fairly priced. Thanks for a job well done. – David R.

  • 5 Stars

    Hired Moore to replace our air conditioner. Techs David and Mau were great. Courteous and knowledgable. Would definitely recommend them to family and friends.

  • 4 Stars

    Just had Karl come and do the tune up of my air conditioner and furnace, and what a sweet guy! He gave me many recommendations on how to keep my equipment running smoothly, what filters are better for my furnace vents, as well as not making me feel like an idiot when I didn’t understand something. – Angel G., Windsor

  • 5 Stars

    Huge shout out to Ira Quackenbush!  My first experience with this company and now I believe I will be a loyal customer.  Ira came out to do a basic “check”.  We’d lived in this house for a couple years and never had our systems checked – it’s an old house and an overdue inspection.  Ira was super thorough, kind, friendly and knowledgable. – Tina O., Santa Rosa

  • 5 Stars

    Today, the Moore Technician, Kevin, arrived on time, thoroughly tested my furnace, replaced broken parts – including my thermostat- explained the process and said my furnace has some life left.   I signed up for the annual service and Kevin will come in the spring to service my a/c which is included in my annual contract – very reasonable.  Kevin was so friendly, clear, thorough, and helpful. – Maglyn I., Santa Rosa

  • 5 Stars

    Jason came out back in November and confirmed our fears, but he did an excellent job at helping find a solution and explained in detail how to remedy the problem. A few weeks later Kazu and Tony came out and in just one day installed new ducting (11vents in total). They were both super nice and very courteous (Highly recommend both of them). Also included in our quote is a post assessment. Trevor and his team came out and measured the performance of  the install and made sure it we were fully satisfied, which we completely were. Without hesitation I highly recommend Moore and will for sure use them in future. – Rene C., Santa Rosa

  • 5 Stars

    I grabbed an Amazon Local coupon for these guys for a $19 furnace inspection. What I got was a thorough, detailed assessment and tune-up. WAY more than I expected. Nick was courteous and knowledgeable, and I know that if my heating or air system fails, this is the company I’d choose to do my repairs. Thanks, Moore! – N L., Novato

  • 5 Stars

    We chose Moore to replace 2 furnaces, upgrade to a tankless water heater, add attic insulation, upgrade and move some gas lines, remove and replace an asbestos duct, repair our broken A/C and add solar panels!  My wife Andrea is very picky and when she didn’t like one thing they had done in the garage, they came right back out with a bigger crew and found a way to change it and she is very happy. We would highly recommend Moore! – Marion M., Novato

  • 5 Stars

    The unit in my living space is absolutely wonderful.  It is solar powered.  It runs quietly and yet is powerful.  But mainly want to write a review about the service technician, Brad.  He was fast, friendly, curteous and knowledgable.  Usually I dread when I have a service visit, but he made it easy and comfortable for me and I really appreciate that.

  • 5 Stars

    Taniela Hausia & Victor Ambriz installed our new heater and air conditioner unit this past week and did a FANTASTIC job!!! They really went above and beyond with cleanliness, attention to detail and Taniela explained everything to us afterwards, to make sure we are comfortable with the new system.

  • 5 Stars

    We have been travelling for eight years, renting out our house. When we came back, we wanted to have Moore Home Services check out our heater before the cold weather starts. Bianca came to our home on Thursday and did such an excellent job explaining everything and putting me at ease. I HIGHLY recommend Bianca and Moore Home Services!

  • 5 Stars

    Moore recently replaced my furnace and added a new air conditioner for my home.  the service was flawless, the staff was polite and cleaned up everyday. A special shout out to Zac and Drake for the great work and attention to details.  I highly recommend Moore for future needs.

  • 5 Stars

    Joshua did an awesome job today ! Quick diagnosis of the problem, fair price, and a warm house when I returned home from work !! This is our second time calling on these kind folks for assistance and once again top notch service.

  • 5 Stars

    I highly recommend this company if you are in need of a (gas) heater. Chris came out to bid the job and there was no hard sales pitch.  He even looked up rebates so I could keep the cost down.  He was very knowledgeable.  I had a different company came out for a bid earlier and they charge me $359 and did nothing……there was no price for Moore’s bid.

    When Sy and Victor returned 2 days later to install the gas heater, they were on time and very professional.  I really appreciate how clean they were.  They really knew what they were doing and were so fun to work with.  Just really nice…Sy made sure I understood how to use my Nest with the new heater and went over everything with me .

    I would highly recommend this company and installers!

  • 5 Stars

    Very impressed with the work ethics of Brian and (sorry but I forgot the other fellows name).  They were very careful to put down drop cloths and wear shoe covers to protect my carpet.
    They replaced a furnace and A/C.  They did such a great job paying attention to every detail.

    This was a great experience working with these gentlemen.  They are friendly, professional and arrive on time!

    Thank you!

  • 5 Stars

    We made an appointment for Moore Solar HVAC to come out and do a checkup on our Trane furnace.  Appointment set up was easy.  We received a call a day ahead to confirm the appointment and the time (a two-hour window) and a call the day of the appointment to let us know the technician was going to arrive shortly (well within the two-hour window).  The technician, Jeff, was fabulous.  The first thing he asked us was whether we had any concerns about our heating system including the duct work, if when the furnace turned on did it heat up slowly or very quickly.  He knew a great deal about Trane furnaces and proceeded in giving us a tutorial on the equipment–how it is configured, what to look for if problems arise, and things we can do to keep it healthy.  He walked my husband through the entire inspection as he performed it, step by step, and answered all my husband’s questions.  We were impressed with Jeff’s knowledge and his attention to detail, presented in a very congenial manner.  We decided to sign up for the Gold Club to ensure the ongoing health and maintenance of our heating system.  We discussed other services we could set up down the road, such as installing an air scrubber and cleaning our ducts, for which Jeff gave us cost estimates.  We were extremely satisfied with the service Jeff provided, the affordability and guarantees for work performed and hope to work with him and Moore for our future heating system needs!

  • 5 Stars

    Moore was great.  Needed a new furnace because ours was 42 years old and had cracked heat exchanger.  They sold and installed a new one for a good price and it works great. The install team (Taniela, Paumau, Kazu, and Brian) were awesome.   There were some unforeseen issues and they found a solution and resolved it on the spot including bringing 2 additional installers to help. There was no extra change as the quote was guaranteed!  Definitely recommend!

  • 5 Stars

    I am absolutely thrilled with my experience with Moore!! From my initial set-up with Brenda who was so nice and got the ball rolling and told me about rebates and the Home Depot card we could use to pay for it all, to David and Mua who helped install our new furnace and ducting. They were so nice and handled my mini- breakdown when we discovered there was more issues than we originally had thought. But they took it all in stride, called an extra crew to help get it all done in one day!!!

    The follow-up inspections were also done with great customer service by Ryan (?) I hope I got his name right as he walked through the entire job, met with the state inspector and told me what I could expect as a follow-up.

    I did want to add that my favorite part was my interaction with Dale, who came out to the house the same day we met Brenda and got our estimate and was very informative! He even gave us his cell number and was on hand when to take my call and figure out how to handle the extra work.  I would HIGHLY recommend anyone to use Moore for any of your service needs!

  • 5 Stars

    So grateful for the wonderful service we’ve received from Moore!  We had an entire new HVAC system put in this year and the initial install to the follow up service has been outstanding!  Today Karl was out to do a follow up service and helped tremendously with a question we had.  Super helpful and very kind!

  • 5 Stars

    I’ve been happy with the annual maintenance services I received from Moore since we acquired a cooling and heating system from them about three years ago. All their technicians have been courteous and thorough especially Carl Schmidt. Carl spent more time than others checking and cleaning the system. He took time explaining what we need to do to better maintain the system and put everything back in place. He’s absolutely the best and deserves an award. I hope Moore’s owners will reward him for the excellent services he’s been providing to their customers.

  • 5 Stars

    Hola Moore Solar & Heating,

    My wife Pam and I purchased our home in RP in 1983 where we raised our family, four daughters. When we purchased our home the only heat it had was two wall furnaces that left you seeing your breath on cold winter mornings. So because I was in the trades “plumber” and had many friends in the trades i installed a wood stove and with the help from my heating tradesmen friends we designed a Heat distribution system which included two 10″ inline fans that would distribute the heat evenly throughout the house. Long story short we have been purchasing, stacking cords of wood for way too long.

    We finally decided to look into forced air heating system. Moore Solar & Heating came highly recommended by my good friend Daniel so we made the call. Their response was quick and professional. Bianca came by and walked us through an estimate and all it in-tailed. We qualified for financing and we were on our way. Our installers were two excellent professional workers named Edgar and Victor, we found them to be of the highest quality installers and professionals. They kept us informed throughout the installation answering any and all of our questions and concerns. The installation took three days to complete, of one those days they had to cal out their supervisor Pancho who confirmed the ceiling material did not contain asbestos. Our electrical panel was outdated and also had to be replaced so enter Chris Moore’s electrical professional to replace panel. We were satisfied with the entire experience, the personal the quality workmanship and the communication the job required. I would highly recommend Moore Solar & Heating to anyone looking to install new or upgrade their current system.

    Pam and I would like to personally thank Moore’s for the work.

  • 5 Stars

    Just spent a couple of hours with MOORE Heating technician “Jeff”. I just moved into a new home & requested Moore heating to do a safety inspection. He was kind enough to explain everything that he was inspecting, what appears to be working & what needed attention. There was no pressure or scare tactics. Thanks to his patience, I have a plan  & choices to think about.

  • 5 Stars

    Our first experience with Moore Heating and Cooling was when Dale came out to give us a free estimate. We could not have been more impressed with Dales professionalism and creative ideas on how we could install heating and air in our home. Dale completely earned our trust and made our decision to go with Moore easy. He came out a few times to finalize our project and each time was a pleasant and satisfying experience as he was able to answer all our questions. Next, Dale came out with his crew of Austin and Jamison on the first day to walk them through what we had discussed. Austin and Jamison besides being extremely hard workers under extreme heat conditions were also extremely professional and friendly. Always polite and double checking any decisions that required input from us. Austin and Jamison were also able to brainstorm creative ideas with any surprises that came up during installation. Austin and Jamison worked well with the other construction workers also working in our home while they were here. It was nice to see how well Austin and Jamison worked together and you could tell they both really enjoy their job.  Moore is lucky to have them on their team. The job was also completed in the time promised which was more than I expected since in my experience that is not usual the case. I will highly recommend Moore to any one looking to install air/heat and I already have to my son whose AC went out just last week. I hope he calls Moore because I know in addition to getting the best price he can also count on the highest quality of service.

  • 5 Stars

    Just had Karl come and do the tune up of my air conditioner and furnace, and what a sweet guy! He gave me many recommendations on how to keep my equipment running smoothly, what filters are better for my furnace vents, as well as not making me feel like an idiot when I didn’t understand something. I don’t know about you, but so many times when I have service repair guys come out and “fix” or “tune up” something, they make me feel like I’m just some dummy…but not the guys at Moore, especially Karl. Karl also always wore little bootie covers on his feet to ensure that he didn’t drag any dirt/debris into my home, even when I insisted it wasn’t necessary.

  • 5 Stars

    We’ve had our HVAC needs taken care of by Moore for a few years now and they continue to impress. Both the office staff and the technicians are courteous and knowledgeable. Today, Jeff G., meticulously checked all our vents and spent quite some time assessing our AC unit. He was friendly and very patient with our curious dogs. He clearly explained the condition of our unit and provided quotes for how to address certain issues. He provided the information without giving me the hard sell to ok a new work order. I strongly recommend Moore HVAC. They’ve always been punctual and if they are running late, they call with an updated ETA.

  • 5 Stars

    As new home owners, we are learning about all of ups and downs that come with home ownership. We are also learning about the costly repairs that go with it. I made a request for an inspection quote with Moore Solar via Yelp for $49.00. A competitor wanted to provide an inspection quote at $149.00!

    Our technician, Cameron, was knowlegeable, funny and thorough in his work. He was clear when explaining what work needed to be performed, how long it would take and how much it would cost. After discovering some prior work was not fully completed, Cameron spent the better part of a day ensuring our heating unit was functional.

    * New Dampers
    * Supply Plenum repair

    Our biggest issue was the sound of the air blowing through the vents. On two rounds of going back into the attic, Cameron was able to adjust the flow just right. When the job was finished, he worked with his office to get us the best pricing.

    With so many unknowns and unexpected situations that can come up as a homeowner, it is reassuring to have a technician who is trustworthy and knows what they are doing.

  • 5 Stars

    JP came out to our house to check our existing system and give us a quote. Even though we have not moved forward yet, the professionalism and expertice that he showed was fantastic.

    I would highly recommend Moore, and JP or Berry specifically, for any and all HVAC or solar needs!

  • 5 Stars

    Just recently contacted Moore heating about replacing our air ducts. They were recommended to me by a friend who had similar work done a couple of months ago. I contacted Moore and was able to quickly set up an appointment for an assessment of our ducts. The gentleman (whose name escapes me) came to our house a few days later on time and fully prepared.  He thoroughly examined below our house and in our attic and then provided me with an excellent explanation of our situation and some options for the direction we could take.

    He also did his best to work with his boss to get us the best price possible. We were quite pleased with his bid after comparing it with other companies.  Approximately one week later, two technicians, Kazu and David, came to our house arriving actually about 20 minutes early (they called first). They were thorough in everything they did, even cleaning up any traces of dirt from under the house.  We are at about the 10 day mark right now and everything functions so much better. In a couple of days, as part of the service, a third party comes out and completely checks their work. I highly recommend this company for the quality of their work and their professionalism.

  • 5 Stars

    I happened to call for service on a wall unit heater the very day they added that particular service to their offerings. It’s hard to find a company to work on wall units, so I was both happy and a little hesitant as they were new to this kind of service. Nick came and with a little tinkering found an obvious problem. We had just purchased the house so we had no idea what we were dealing with. The unit stopped working again a few days later, and he came back to diagnose that we just needed to rebuilt the thing. No surprise, we talked about it previously and knew that was a possibility. We ordered parts, waited, and they came and rebuilt it a couple of weeks later. Great. Heat restored. A few weeks later it stopped working again. Ugh. Nick was awesome though. We came back on the very day we called and found a sagging wire, no charge, of course, as everything was under warranty. Super professional and really nice. I will use them on our other properties, and I would highly recommend them. Our repair ended up getting about 50% of the way there to just purchasing a new unit. In retrospect, I think I’d just go with a new unit and be done with it for another $1k. Live and learn.

  • 5 Stars

    I had a truly excellent experience getting central air installed in my 53 year-old home. What really sold me on going with their bid (which was frankly a bit higher than the two others I got), was the level of attention to detail (I didn’t feel I would be hit with unforeseen costs–and I wasn’t!), and especially Corrina–the consultant who came to my house–knowledgeable, friendly. I just wanted to work with her right away! At every step–installation, inspection–every single person was amazing! They tell you once you’re done that you’re basically family now–they’ll take care of you. And I genuinely believe them! I’ll follow up and let you know once I get to needing annual maintenance. ANd I’m thinking about getting solar…I would go to them first.

  • 5 Stars

    The experience we had with Moore was positive from the beginning until the end. The salesman, Brian, was courteous and took time explaining the process and different options available. He answered our questions and made us feel confident about the service we were going to be getting. Cliff and Tory were our technicians and we were so happy with their professionalism. They were friendly and knowledgeable and cleaned up after themselves as it was a messy job. We really felt like they went above and beyond what was required. Overall, we were so impressed with this company and definitely will refer them to friends.

  • 5 Stars

    My wife and I recently purchased a home in Bennett Valley. Since the home was built back in 1976, we have been busy updating everything from the electrical, painting, flooring and everything in between. During our mini renovation, we discovered that our existing ducting under the house is corroded and more than likely heating cooling the world but not the interior of our home. Since we are new to the area, and didn’t know where to turn we searched on Yelp and found Moore.

    Jason came out back in November and confirmed our fears, but he did an excellent job at helping find a solution and explained in detail how to remedy the problem. A few weeks later Kazu and Tony came out and in just one day installed new ducting (11vents in total). They were both super nice and very courteous (Highly recommend both of them).

    Also included in our quote is a post assessment. Trevor and his team came out and measured the performance of  the install and made sure it we were fully satisfied, which we completely were.

    Without hesitation I highly recommend Moore and will for sure use them in future.

  • 4 Stars

    Great Job done! Installation of a new furnace and thermostat done by Tommy and Ronnie. They did a good job and made sure to explain the system and installation to my grandfather, the home owner. They even had suggestion to make the use easier for my grandfather.

  • 5 Stars

    Another in a parade of 5-star reviews for Moore Solar / Heating / Cooling.

    As always, the tech, Steve, was super-professional, nice and efficient. He was even early (!) for the appointment. How many times have you had a service provider be early?  (I’m looking at you, Comcast.)

    Within an hour or so, Steve replaced the furnace blower motor, buttoned up the unit, tested everything and cleaned up. Great job, Steve.

    The Moore Solar / Heating / Cooling guys are all so good, and the company stands behind its work. For your HVAC needs, look no further than Moore Solar / Heating / Cooling.

  • 5 Stars

    We purchased new AC & Heater from Rheem and have 10 years warranty on the parts through a heating company from concord. Many problems come with brand new unit within the first 2 years. The company from Concord does not make the parts but provide the service,  but after we “Taste” their service…We hope that we did not purchase any thing from this Concord company. This concord company did not share information to us to make decision, no money no talk, put us into the voice mail if too much trouble to them…….We wish we never buy anything from them….

    Moore is recommended by our local friends, Same day service for finding issue, share the pictures of findings, giving information and very patiently explain everything to us, honest service helps us to make a better decision for the issue. They take over our issue from the concord company, we are very brave to switch to Moore. What we wanna share is” Switch to Moore if you are not happy with other company!!

    ” Do not worry about that you needs to stuck with a company that does not provide service to you and you are paying their bad attitude” We choose to switch to “Moore” …and it proves that they are excellent!!!

    Just Switch to Moore!

  • 5 Stars

    I recently replaced my furnace through Moore. I could not have had a better experience.

    Ryan (Sales) came out provided an accurate and beyond competitive quote (About 11,000$ cheaper than a quote I got from “another” company) for the work that needed to be done and assisted with a few phone calls after with concerns and questions.

    Jose and Jameson (Installers) installed my furnace flawlessly. Arrived perfectly on time and were very friendly and respectful of my house throughout the entire install. Their system came out just under 5% in the leak test which is great!

    Marcelus (QA) and Cody (3rd party QA) came today to check everything out and gave the stamp of approval.

    Very happy I went with Moore, you guys rock!

  • 5 Stars

    Moore Solar/Heating/Cooling installed our heating system and they have serviced it now for about 5 years. They are easy to reach, do very good work. We needed a service (first time in 5 years we needed repair) and the Santa Rosa fires had been going. We were worried about calling them.  Well, someone answered and Sean. came out a few days later. They confirmed appointment, said they were on the way, serviced it beautifully, explained the situation, etc. We will ask for Sean if we every need them!  Thank you Moore Solar/Heating/Cooling!

  • 5 Stars

    I actually didnt think theyd just come out for $20 & figured Id have to haggle & deal with a hard sell for a new furnace but I was pleasantly surprised that was not the case. JR did give recommendations to consider but I felt he was genuinely interested in helping me  & I will def call Moores when the time comes for further work. – Bianca M.

  • 5 Stars

    We had our annual maintenance inspection of our heating system installed by Moore in 2015. Our service tech was John Bence. John was friendly, courteous and knowledgeable; and he took the time necessary to thoroughly inspect our system.  When we set this appointment up with Moore, we let them know that we were interested in exploring adding air conditioning.

    John came prepared today with an appointment set up with an A/C specialist for this Thursday which worked perfectly for us. When the work he was scheduled for today was complete, he offered to take an initial look at our vents and then accessed our basement to take a look at our ducts. He definitely went above and beyond the scope of the annual inspection of our heating system and educated us about A/C units.

    Moore does an excellent job in hiring technicians with the right combination of skill, experience and outstanding customer service. It was easy and a pleasure to work with John Bence today.

  • 5 Stars

    Moore was recommended by a quality and honest  contractor who has used their services. On time and “ready to get to work” Chaleo went up into a very very warm (HOT) attic space to diagnose the issue regarding little or no air coming into the 2 bedrooms. Finally, an answer! Honest, upbeat and took his time. Best service and attitude, an employee that LOVES his work and  the company he works for. So impressed with who MOORE  Solar/Heating/Cooling is… look no further- big hearts and quality

  • 5 Stars

    Fantastic company from top to bottom. We had an old furnace system replaced, including duct work and new insulation. Moore was timely, clean and informative on each and every step they were taking. We could not have asked for a better team to come out and do this job. Plus, they came in considerably lower than other estimates from some of those huge multi-state companies. We were happy to keep our money with a local firm, especially one with such efficient, professional AND NICE people. Not to mention the max in re-bates which they assisted us in getting!

  • 5 Stars

    Today Nick D’Angelo serviced our Heater and did an excellent job.  He pointed out some issues that he resolved.  Moore has been servicing our Bryant heater/AC for over 12 years! I highly recommend them and to get their annual maintenance contract which is very cost effective.

    Nick and other tech’s that have come to our house have always been very courteous and professional!

  • 5 Stars

    Dependable, reliable and honest

    They were very honest and it was a great experience. It was above board and no secrets.

  • 5 Stars

    I think they did a good job. I thought they were really professional, the women at the office who set everything up were great, and the people they sent out were good. I was all around happy with the work. I thought they did a fine job.

  • 5 Stars

    They were reasonably priced and they helped me get a new furnace right after my husband passed away. I was very happy with the manager who came and set it up. They were very timely.

    Their service and price were very reasonable.

  • 5 Stars

    They are a fantastic company, and they stand by their word.

    I like that they stand by their word. They say 100% satisfied or 100% free. They are an honest company.

  • 5 Stars

    Easy to get an appointment, availability, they were reasonably priced, in and out, and clean.

    All of the service people were polite and seemed to know what they were doing.

  • 5 Stars

    Extremely reliable, knowledgeable and full of integrity

    Quality of service is thorough, and they are personable.

  • 5 Stars

    They give you a lot of good information, so you can make good decisions whereas most companies don’t do that. Most places do not explain as well as they do.

    The work they did, very good job and very professional

  • 5 Stars

    Professional, friendly, and have a good work ethic, they care about you and that you are satisfied. The whole company is great.

    Professional, efficient, and friendly

  • 5 Stars

    I have already referred them. They have installed for a friend already.

    They are always there when they say they will be. They did a wonderful job. They are great.

  • 5 Stars

    Very professional, thorough, and friendly.

    All of the above

  • 5 Stars

    They are a local business, polite, and honest.

    Quality products, we have been using them for many years.

  • 5 Stars

    Very reliable, professional, friendly, and high quality.

    Very professional and on time.

  • 5 Stars

    They are excellent. I would recommend them.

    I liked everything, efficient, and on time.

  • 5 Stars

    Very great people, cordial, and respectful of your home, all of the men are respectful with their shoes and make sure everything is put back together.

    They are service people. They don’t push you.

  • 5 Stars

    I have recommended them to several people.

    The employees were great and very polite.

  • 5 Stars

    Very professional, clean, did great work, and good communication, I would highly recommend them.

    Professional, clean, and did quality work.

  • 5 Stars

    Very good work and good people, but they charge and arm and a leg.

    The quality of the workmanship, and they responded quickly.

  • 5 Stars

    Don’t go to anybody else, just choose Moore.

    They didn’t ignore me. The other companies ignored me or took too long to get back to me. Moore was very responsive.

  • 5 Stars

    Very professional and reasonable prices.

    They did everything they said they would. They were clean and respectful.

  • 5 Stars

    Very knowledgeable and personable employees, I didn’t feel rushed when I needed an explanation.

    Showed up on time

  • 5 Stars

    Well-organized, in the terms of communication with the customer., they are very well-managed. I think that is what’s missing from a lot of companies these days.

    Just what I said.

  • 5 Stars

    They are very punctual and knew what they were doing, their expertise.

    They explained everything.

  • 5 Stars

    I thought they were very knowledgeable and answered all my questions. They were helpful, friendly and reasonable. I advise people to research their Web site because it does help.

    Quality, no concerns at all.

  • 5 Stars

    I would tell them they did a wonderful job.

    It is hard to say, they were prompt, efficient and clean. It was fine, there wasn’t anything for us to do or clean up after they had left. The workers did not take up much time as well.

  • 5 Stars

    If you want air conditioning, call Moore.

    When you’re at a bar and you’re trying to get a girl to come home with you and she says, let’s go to my place, you don’t ask questions, you say let’s go. She might change her mind if you keep going with the questions.

  • 5 Stars

    I thought Moore was professional, courteous and knowledgeable. They were great. I rated them a “10”.

    Their knowledge and the fact that they were quick and able to do the job.

  • 5 Stars

    I though they were thorough and had everything scheduled carefully. They were very oriented toward customer service.

    The whole experience was pleasant.

  • 5 Stars

    They were a wonderful group to deal with. They were helpful, and I couldn’t say enough about the boys who came out.

    How helpful they were, they were very good.

  • 5 Stars

    That they worked with and listened to their customers, I’m very chemically sensitive and I was very concerned about the use of glues, which they didn’t use during the installation, and I was concerned about the gas the system put off. We all thought it would be okay, but it turned out not to be okay, and without charging me, they came back and put in an air scrubber.

    Their service is excellent. When they did the estimate, they saw the old heater was cracked, they showed me the crack, and expressed how serious of a fire hazard it was, explaining I couldn’t even use that furnace again. The first company I called for an estimate didn’t even notice, and it was very obvious once they showed me. I was really surprised the first company didn’t mention it. I appreciated that they put my safety first.

  • 4 Stars

    I just recommended it to my neighbor, they have the installation trucks outside today. I would say that the company is outstanding, great customer service and their follow-up was great. There was some issues with the installation but the follow-up made it better with their experts. They really know what they are doing. They are on top of the field. The installation was not perfect but they paid attention to detail. They follow up with you.

  • 4.5 Stars

    They were very reliable, efficient, and explained all of our options. They didn’t pressure us to buy anything. They do good quality work. The different options and low pressure to buy the highest cost unit.

  • 5 Stars

    Highly knowledgeable, friendly, VERY helpful, with a guarantee that cannot be beat. Problem solved quickly and they are in my contacts for heating/cooling repair now that they have been here once.

  • 5 Stars

    Was selling my apartment and wanted to service heater prior to listing. Moore provided great technicians who tried everything they could to reset and fix some mechanical issues. Provided lots of info and updates while they worked, showed me everything they were doing, where problems were, etc. In the end, the heater was too far gone and a whole replacement was recommended. Moore was able to schedule the replacement within a week. Whole project was completed in 4.5 hours and came in under their initial estimate. 10/10 would recommend them to all friends and family.

  • 5 Stars

    Very professional, thoroughly explained the problems with my old system and showed me what he was doing. Tried several different solutions to resolve the problem. We selected Moore to replace the system – work was scheduled quickly and the installation team was very professional.

  • 5 Stars

    Everyone who works for this company is very respectful of your time and your home while they are there completing their work. And if you have a problem they will return and fix it right away.

  • 5 Stars

    Everyone was helpful and knowledgeable, and all were hard workers and worked a long day. The crew supervisor Juan was exceptional.

  • 5 Stars

    Prompt, reliable, professional, friendly. They went over and above usual service expectations, in helping us deal with (and resolve) a neighbor’s complaint about placement of the outside ac unit.

  • 5 Stars

    Great service from start to finish. Ronnie and Anthony were very nice and got the job done faster than I expected. Everyone I dealt with was great. I would definitely recommend this company.

  • 5 Stars

    The technician tackled this difficult project professionally, and did an outstanding job. I was impressed with how thorough he was and he even took care of another problem I didn’t even know about – without increasing the price. The price was much lower than the quote I received from another company. I also like that the technician explained exactly what the problem was and what he was doing to correct it every step of the way. A very positive experience. Five stars!

  • 5 Stars

    Service person arrived earlier than appointment as per prior phone call. Sean was friendly and worked quietly and efficiently. His information was thorough and reasonably priced. Moore Heating is highly recommended.

  • 5 Stars

    Excellent all around. One Hour, the other Marin county heating and air conditioning company tried to rush me into using them at a price that was 2x over market. No rationale for this at all and they just wanted to soak me for a huge price increase. Moore came in at the correct price and no pressure.

  • 5 Stars

    Efficient, on time, friendly, & affordable. Our 20 yr old furnace stopped working after a power outage and because it is winter, they kept upping the install date as openings became available. Now just 6 days after their estimator came out, we have heat again!!! THANK YOU MOORE!!! (pun intended)

  • 5 Stars

    They were on time as promised and worked right through the lunch hour to finish the job.

  • 5 Stars

    Great people to work with, from the initial inspection and quote all the way until the final QC check. Treated like family. I would highly recommend this company to anyone in their service area.

  • 5 Stars

    Everything excellent from first contact all the way through. Far superior to other providers we interviewed. Everything was explained in detail and spelled out in contract. Work was done on time and no mess left. We are confident promised ongoing service and assistance will keep our system in top notch condition.

  • 5 Stars

    Salesman was so good we canceled the appointment with another provider. Installation people were great, worked all day and were very skilled. Followup Seer test was attended by Moore representative.

  • 5 Stars

    There were about 4 very nice employees installing the compressor. They ran into some problems, but were creative and solved them. Also, Correna is an excellent representative, who is very knowledgeable about various systems. System works great. Cools the house fast, and the Day/Night unit is quiet also.

  • 5 Stars

    Service was excellent in every way. They also have a good “service club” which we joined and we look forward to a long relationship with this company.

  • 5 Stars

    This is a great company to work with. There was no high pressure, they gave me the time to get other bids and did not push. There crew was very respectful of my property and our pets. They got the installation done in one day. We are very pleased with every thing about the experience.

  • 5 Stars

    Bob and Juan make a great team. Good communication Estimator Dustin was very personable and thorough.

  • 5 Stars

    I received a discount for having work done off season. All parts and labor are covered for 10 years. If I have any issue they will be out to fix it in 24 hours or less. They installed the day after I called. They showed up on time finished on time and cleaned up when they were done.

  • 5 Stars

    From the bid to the quality assurance check, absolute complete satisfaction! Employees are well trained, considerate, professional, and love their employer and it shows. Moore Heating & Cooling clearly takes care of their employees because the employees really take care of the customer. Truly outstanding experience at every step.

  • 5 Stars

    I would highly recommend Sean from Moore Heating and Cooling. He came right out and took care of a complicated issue. He was personable and explained everything he was doing.

  • 5 Stars

    The technician was highly knowledgeable, very professional to the point he brought in his own shoe coverings, he explained what was needed and the best way to go about it, and I saved money.

  • 4 Stars

    Very prompt to respond to my call. Service person very pleasant and knowledgeable. Reviewed in detail what he thought problem was. Offered to have me sign up for regular service visits twice a year which made cost of this visit nothing so I agreed. Said they would order part he thought I needed and have it available if required which I appreciated. He wrote some descriptions of the HVAC system in his notes which described ducts as in ” poor condition ” but didn’t mention that to me. I thought he should have. Will use again.

  • 5 Stars

    Moore gave me an estimate on my drain cleaning earlier this year. I had a blockage in my sink and they came out the same day. Prompt service and seemed honest enough when it came to pricing and options. I recommend them for your drain cleaning and plumbing needs. M. Maggie – Santa Rosa

  • 5 Stars

    I wholeheartedly recommend Moore for residential plumbing. I have used their services on two occasions now – they have installed a new garbage disposal and also a tankless water heater system. They left my house in great condition and the new water heater is working great. Will use their services again. Elle A. – Sacramento

  • 5 Stars

    Great service. Jose showed up when he said he would and conducted himself in a most professional manner. He clearly explained the problem — clogged p-trap — and how he was going to fix it. In addition, he provided practical information on preventing such problems in the future. He and partner left the work area cleaner than when they arrived. Such service inspires confidence. Eric S. – Healdsburg

  • 4 Stars

    Great customer service, our tech Brad was very knowledgeable and efficient. Did a full inspection on our hvac system, recommended repairs and was able to come the very next day to complete the job. Great service. Will definitely use them again. – John L, Rohnert Park

  • 5 Stars

    Great service…Fixed air conditioning unit within a half hour and was very informative about my appliances and how to maintain them correctly to improve their longevity.  I signed up for the yearly maintenance program, upon the recommendation of Jason, my service professional. I feel very confident in his service and got great advice.  Jason was wonderful to work with! – Stacey L., Santa Rosa

  • 5 Stars

    They were out to our house within 24 hours of our initial call. They started the work within 48 hours of our agreement and were done over a three day span.  Purchased a new furnace and AC unit from them. Robert (Bob) and Rene were the main installers that installed the system and they were very professional checking in and out during the project. I highly recommend using Moore on your next project. – Kevin T., Santa Rosa

  • 5 Stars

    So grateful for the wonderful service we’ve received from Moore!  We had an entire new HVAC system put in this year and the initial install to the follow up service has been outstanding!  Today Karl was out to do a follow up service and helped tremendously with a question we had.  Super helpful and very kind! – Denise R., Petaluma