Testimonials

4.9 Average Rating
104 customer reviews
  • 4 Stars

    Bob and Juan did a great job installing a mini-split AC/heat system in our Eichler.  I can earnestly recommend Moore for this type of work — they were efficient, courteous and quick and fairly priced. Thanks for a job well done. – David R.

  • 5 Stars

    Hired Moore to replace our air conditioner. Techs David and Mau were great. Courteous and knowledgable. Would definitely recommend them to family and friends.

  • 4 Stars

    Just had Karl come and do the tune up of my air conditioner and furnace, and what a sweet guy! He gave me many recommendations on how to keep my equipment running smoothly, what filters are better for my furnace vents, as well as not making me feel like an idiot when I didn’t understand something. – Angel G., Windsor

  • 5 Stars

    Huge shout out to Ira Quackenbush!  My first experience with this company and now I believe I will be a loyal customer.  Ira came out to do a basic “check”.  We’d lived in this house for a couple years and never had our systems checked – it’s an old house and an overdue inspection.  Ira was super thorough, kind, friendly and knowledgable. – Tina O., Santa Rosa

  • 5 Stars

    Today, the Moore Technician, Kevin, arrived on time, thoroughly tested my furnace, replaced broken parts – including my thermostat- explained the process and said my furnace has some life left.   I signed up for the annual service and Kevin will come in the spring to service my a/c which is included in my annual contract – very reasonable.  Kevin was so friendly, clear, thorough, and helpful. – Maglyn I., Santa Rosa

  • 5 Stars

    Jason came out back in November and confirmed our fears, but he did an excellent job at helping find a solution and explained in detail how to remedy the problem. A few weeks later Kazu and Tony came out and in just one day installed new ducting (11vents in total). They were both super nice and very courteous (Highly recommend both of them). Also included in our quote is a post assessment. Trevor and his team came out and measured the performance of  the install and made sure it we were fully satisfied, which we completely were. Without hesitation I highly recommend Moore and will for sure use them in future. – Rene C., Santa Rosa

  • 5 Stars

    I grabbed an Amazon Local coupon for these guys for a $19 furnace inspection. What I got was a thorough, detailed assessment and tune-up. WAY more than I expected. Nick was courteous and knowledgeable, and I know that if my heating or air system fails, this is the company I’d choose to do my repairs. Thanks, Moore! – N L., Novato

  • 5 Stars

    We chose Moore to replace 2 furnaces, upgrade to a tankless water heater, add attic insulation, upgrade and move some gas lines, remove and replace an asbestos duct, repair our broken A/C and add solar panels!  My wife Andrea is very picky and when she didn’t like one thing they had done in the garage, they came right back out with a bigger crew and found a way to change it and she is very happy. We would highly recommend Moore! – Marion M., Novato

  • 5 Stars

    The unit in my living space is absolutely wonderful.  It is solar powered.  It runs quietly and yet is powerful.  But mainly want to write a review about the service technician, Brad.  He was fast, friendly, curteous and knowledgable.  Usually I dread when I have a service visit, but he made it easy and comfortable for me and I really appreciate that.

  • 5 Stars

    Taniela Hausia & Victor Ambriz installed our new heater and air conditioner unit this past week and did a FANTASTIC job!!! They really went above and beyond with cleanliness, attention to detail and Taniela explained everything to us afterwards, to make sure we are comfortable with the new system.

  • 5 Stars

    We have been travelling for eight years, renting out our house. When we came back, we wanted to have Moore Home Services check out our heater before the cold weather starts. Bianca came to our home on Thursday and did such an excellent job explaining everything and putting me at ease. I HIGHLY recommend Bianca and Moore Home Services!

  • 5 Stars

    Moore recently replaced my furnace and added a new air conditioner for my home.  the service was flawless, the staff was polite and cleaned up everyday. A special shout out to Zac and Drake for the great work and attention to details.  I highly recommend Moore for future needs.

  • 5 Stars

    Joshua did an awesome job today ! Quick diagnosis of the problem, fair price, and a warm house when I returned home from work !! This is our second time calling on these kind folks for assistance and once again top notch service.

  • 5 Stars

    I highly recommend this company if you are in need of a (gas) heater. Chris came out to bid the job and there was no hard sales pitch.  He even looked up rebates so I could keep the cost down.  He was very knowledgeable.  I had a different company came out for a bid earlier and they charge me $359 and did nothing……there was no price for Moore’s bid.

    When Sy and Victor returned 2 days later to install the gas heater, they were on time and very professional.  I really appreciate how clean they were.  They really knew what they were doing and were so fun to work with.  Just really nice…Sy made sure I understood how to use my Nest with the new heater and went over everything with me .

    I would highly recommend this company and installers!

  • 5 Stars

    Very impressed with the work ethics of Brian and (sorry but I forgot the other fellows name).  They were very careful to put down drop cloths and wear shoe covers to protect my carpet.
    They replaced a furnace and A/C.  They did such a great job paying attention to every detail.

    This was a great experience working with these gentlemen.  They are friendly, professional and arrive on time!

    Thank you!

  • 5 Stars

    We made an appointment for Moore Solar HVAC to come out and do a checkup on our Trane furnace.  Appointment set up was easy.  We received a call a day ahead to confirm the appointment and the time (a two-hour window) and a call the day of the appointment to let us know the technician was going to arrive shortly (well within the two-hour window).  The technician, Jeff, was fabulous.  The first thing he asked us was whether we had any concerns about our heating system including the duct work, if when the furnace turned on did it heat up slowly or very quickly.  He knew a great deal about Trane furnaces and proceeded in giving us a tutorial on the equipment–how it is configured, what to look for if problems arise, and things we can do to keep it healthy.  He walked my husband through the entire inspection as he performed it, step by step, and answered all my husband’s questions.  We were impressed with Jeff’s knowledge and his attention to detail, presented in a very congenial manner.  We decided to sign up for the Gold Club to ensure the ongoing health and maintenance of our heating system.  We discussed other services we could set up down the road, such as installing an air scrubber and cleaning our ducts, for which Jeff gave us cost estimates.  We were extremely satisfied with the service Jeff provided, the affordability and guarantees for work performed and hope to work with him and Moore for our future heating system needs!

  • 5 Stars

    Moore was great.  Needed a new furnace because ours was 42 years old and had cracked heat exchanger.  They sold and installed a new one for a good price and it works great. The install team (Taniela, Paumau, Kazu, and Brian) were awesome.   There were some unforeseen issues and they found a solution and resolved it on the spot including bringing 2 additional installers to help. There was no extra change as the quote was guaranteed!  Definitely recommend!

  • 5 Stars

    I am absolutely thrilled with my experience with Moore!! From my initial set-up with Brenda who was so nice and got the ball rolling and told me about rebates and the Home Depot card we could use to pay for it all, to David and Mua who helped install our new furnace and ducting. They were so nice and handled my mini- breakdown when we discovered there was more issues than we originally had thought. But they took it all in stride, called an extra crew to help get it all done in one day!!!

    The follow-up inspections were also done with great customer service by Ryan (?) I hope I got his name right as he walked through the entire job, met with the state inspector and told me what I could expect as a follow-up.

    I did want to add that my favorite part was my interaction with Dale, who came out to the house the same day we met Brenda and got our estimate and was very informative! He even gave us his cell number and was on hand when to take my call and figure out how to handle the extra work.  I would HIGHLY recommend anyone to use Moore for any of your service needs!

  • 5 Stars

    So grateful for the wonderful service we’ve received from Moore!  We had an entire new HVAC system put in this year and the initial install to the follow up service has been outstanding!  Today Karl was out to do a follow up service and helped tremendously with a question we had.  Super helpful and very kind!

  • 5 Stars

    I’ve been happy with the annual maintenance services I received from Moore since we acquired a cooling and heating system from them about three years ago. All their technicians have been courteous and thorough especially Carl Schmidt. Carl spent more time than others checking and cleaning the system. He took time explaining what we need to do to better maintain the system and put everything back in place. He’s absolutely the best and deserves an award. I hope Moore’s owners will reward him for the excellent services he’s been providing to their customers.

  • 5 Stars

    Hola Moore Solar & Heating,

    My wife Pam and I purchased our home in RP in 1983 where we raised our family, four daughters. When we purchased our home the only heat it had was two wall furnaces that left you seeing your breath on cold winter mornings. So because I was in the trades “plumber” and had many friends in the trades i installed a wood stove and with the help from my heating tradesmen friends we designed a Heat distribution system which included two 10″ inline fans that would distribute the heat evenly throughout the house. Long story short we have been purchasing, stacking cords of wood for way too long.

    We finally decided to look into forced air heating system. Moore Solar & Heating came highly recommended by my good friend Daniel so we made the call. Their response was quick and professional. Bianca came by and walked us through an estimate and all it in-tailed. We qualified for financing and we were on our way. Our installers were two excellent professional workers named Edgar and Victor, we found them to be of the highest quality installers and professionals. They kept us informed throughout the installation answering any and all of our questions and concerns. The installation took three days to complete, of one those days they had to cal out their supervisor Pancho who confirmed the ceiling material did not contain asbestos. Our electrical panel was outdated and also had to be replaced so enter Chris Moore’s electrical professional to replace panel. We were satisfied with the entire experience, the personal the quality workmanship and the communication the job required. I would highly recommend Moore Solar & Heating to anyone looking to install new or upgrade their current system.

    Pam and I would like to personally thank Moore’s for the work.

  • 5 Stars

    Just spent a couple of hours with MOORE Heating technician “Jeff”. I just moved into a new home & requested Moore heating to do a safety inspection. He was kind enough to explain everything that he was inspecting, what appears to be working & what needed attention. There was no pressure or scare tactics. Thanks to his patience, I have a plan  & choices to think about.

  • 5 Stars

    Our first experience with Moore Heating and Cooling was when Dale came out to give us a free estimate. We could not have been more impressed with Dales professionalism and creative ideas on how we could install heating and air in our home. Dale completely earned our trust and made our decision to go with Moore easy. He came out a few times to finalize our project and each time was a pleasant and satisfying experience as he was able to answer all our questions. Next, Dale came out with his crew of Austin and Jamison on the first day to walk them through what we had discussed. Austin and Jamison besides being extremely hard workers under extreme heat conditions were also extremely professional and friendly. Always polite and double checking any decisions that required input from us. Austin and Jamison were also able to brainstorm creative ideas with any surprises that came up during installation. Austin and Jamison worked well with the other construction workers also working in our home while they were here. It was nice to see how well Austin and Jamison worked together and you could tell they both really enjoy their job.  Moore is lucky to have them on their team. The job was also completed in the time promised which was more than I expected since in my experience that is not usual the case. I will highly recommend Moore to any one looking to install air/heat and I already have to my son whose AC went out just last week. I hope he calls Moore because I know in addition to getting the best price he can also count on the highest quality of service.

  • 5 Stars

    Just had Karl come and do the tune up of my air conditioner and furnace, and what a sweet guy! He gave me many recommendations on how to keep my equipment running smoothly, what filters are better for my furnace vents, as well as not making me feel like an idiot when I didn’t understand something. I don’t know about you, but so many times when I have service repair guys come out and “fix” or “tune up” something, they make me feel like I’m just some dummy…but not the guys at Moore, especially Karl. Karl also always wore little bootie covers on his feet to ensure that he didn’t drag any dirt/debris into my home, even when I insisted it wasn’t necessary.

  • 5 Stars

    We’ve had our HVAC needs taken care of by Moore for a few years now and they continue to impress. Both the office staff and the technicians are courteous and knowledgeable. Today, Jeff G., meticulously checked all our vents and spent quite some time assessing our AC unit. He was friendly and very patient with our curious dogs. He clearly explained the condition of our unit and provided quotes for how to address certain issues. He provided the information without giving me the hard sell to ok a new work order. I strongly recommend Moore HVAC. They’ve always been punctual and if they are running late, they call with an updated ETA.

  • 5 Stars

    As new home owners, we are learning about all of ups and downs that come with home ownership. We are also learning about the costly repairs that go with it. I made a request for an inspection quote with Moore Solar via Yelp for $49.00. A competitor wanted to provide an inspection quote at $149.00!

    Our technician, Cameron, was knowlegeable, funny and thorough in his work. He was clear when explaining what work needed to be performed, how long it would take and how much it would cost. After discovering some prior work was not fully completed, Cameron spent the better part of a day ensuring our heating unit was functional.

    * New Dampers
    * Supply Plenum repair

    Our biggest issue was the sound of the air blowing through the vents. On two rounds of going back into the attic, Cameron was able to adjust the flow just right. When the job was finished, he worked with his office to get us the best pricing.

    With so many unknowns and unexpected situations that can come up as a homeowner, it is reassuring to have a technician who is trustworthy and knows what they are doing.

  • 5 Stars

    JP came out to our house to check our existing system and give us a quote. Even though we have not moved forward yet, the professionalism and expertice that he showed was fantastic.

    I would highly recommend Moore, and JP or Berry specifically, for any and all HVAC or solar needs!

  • 5 Stars

    Just recently contacted Moore heating about replacing our air ducts. They were recommended to me by a friend who had similar work done a couple of months ago. I contacted Moore and was able to quickly set up an appointment for an assessment of our ducts. The gentleman (whose name escapes me) came to our house a few days later on time and fully prepared.  He thoroughly examined below our house and in our attic and then provided me with an excellent explanation of our situation and some options for the direction we could take.

    He also did his best to work with his boss to get us the best price possible. We were quite pleased with his bid after comparing it with other companies.  Approximately one week later, two technicians, Kazu and David, came to our house arriving actually about 20 minutes early (they called first). They were thorough in everything they did, even cleaning up any traces of dirt from under the house.  We are at about the 10 day mark right now and everything functions so much better. In a couple of days, as part of the service, a third party comes out and completely checks their work. I highly recommend this company for the quality of their work and their professionalism.

  • 5 Stars

    I happened to call for service on a wall unit heater the very day they added that particular service to their offerings. It’s hard to find a company to work on wall units, so I was both happy and a little hesitant as they were new to this kind of service. Nick came and with a little tinkering found an obvious problem. We had just purchased the house so we had no idea what we were dealing with. The unit stopped working again a few days later, and he came back to diagnose that we just needed to rebuilt the thing. No surprise, we talked about it previously and knew that was a possibility. We ordered parts, waited, and they came and rebuilt it a couple of weeks later. Great. Heat restored. A few weeks later it stopped working again. Ugh. Nick was awesome though. We came back on the very day we called and found a sagging wire, no charge, of course, as everything was under warranty. Super professional and really nice. I will use them on our other properties, and I would highly recommend them. Our repair ended up getting about 50% of the way there to just purchasing a new unit. In retrospect, I think I’d just go with a new unit and be done with it for another $1k. Live and learn.

  • 5 Stars

    I had a truly excellent experience getting central air installed in my 53 year-old home. What really sold me on going with their bid (which was frankly a bit higher than the two others I got), was the level of attention to detail (I didn’t feel I would be hit with unforeseen costs–and I wasn’t!), and especially Corrina–the consultant who came to my house–knowledgeable, friendly. I just wanted to work with her right away! At every step–installation, inspection–every single person was amazing! They tell you once you’re done that you’re basically family now–they’ll take care of you. And I genuinely believe them! I’ll follow up and let you know once I get to needing annual maintenance. ANd I’m thinking about getting solar…I would go to them first.

  • 5 Stars

    The experience we had with Moore was positive from the beginning until the end. The salesman, Brian, was courteous and took time explaining the process and different options available. He answered our questions and made us feel confident about the service we were going to be getting. Cliff and Tory were our technicians and we were so happy with their professionalism. They were friendly and knowledgeable and cleaned up after themselves as it was a messy job. We really felt like they went above and beyond what was required. Overall, we were so impressed with this company and definitely will refer them to friends.

  • 5 Stars

    My wife and I recently purchased a home in Bennett Valley. Since the home was built back in 1976, we have been busy updating everything from the electrical, painting, flooring and everything in between. During our mini renovation, we discovered that our existing ducting under the house is corroded and more than likely heating cooling the world but not the interior of our home. Since we are new to the area, and didn’t know where to turn we searched on Yelp and found Moore.

    Jason came out back in November and confirmed our fears, but he did an excellent job at helping find a solution and explained in detail how to remedy the problem. A few weeks later Kazu and Tony came out and in just one day installed new ducting (11vents in total). They were both super nice and very courteous (Highly recommend both of them).

    Also included in our quote is a post assessment. Trevor and his team came out and measured the performance of  the install and made sure it we were fully satisfied, which we completely were.

    Without hesitation I highly recommend Moore and will for sure use them in future.

  • 4 Stars

    Great Job done! Installation of a new furnace and thermostat done by Tommy and Ronnie. They did a good job and made sure to explain the system and installation to my grandfather, the home owner. They even had suggestion to make the use easier for my grandfather.

  • 5 Stars

    Another in a parade of 5-star reviews for Moore Solar / Heating / Cooling.

    As always, the tech, Steve, was super-professional, nice and efficient. He was even early (!) for the appointment. How many times have you had a service provider be early?  (I’m looking at you, Comcast.)

    Within an hour or so, Steve replaced the furnace blower motor, buttoned up the unit, tested everything and cleaned up. Great job, Steve.

    The Moore Solar / Heating / Cooling guys are all so good, and the company stands behind its work. For your HVAC needs, look no further than Moore Solar / Heating / Cooling.

  • 5 Stars

    We purchased new AC & Heater from Rheem and have 10 years warranty on the parts through a heating company from concord. Many problems come with brand new unit within the first 2 years. The company from Concord does not make the parts but provide the service,  but after we “Taste” their service…We hope that we did not purchase any thing from this Concord company. This concord company did not share information to us to make decision, no money no talk, put us into the voice mail if too much trouble to them…….We wish we never buy anything from them….

    Moore is recommended by our local friends, Same day service for finding issue, share the pictures of findings, giving information and very patiently explain everything to us, honest service helps us to make a better decision for the issue. They take over our issue from the concord company, we are very brave to switch to Moore. What we wanna share is” Switch to Moore if you are not happy with other company!!

    ” Do not worry about that you needs to stuck with a company that does not provide service to you and you are paying their bad attitude” We choose to switch to “Moore” …and it proves that they are excellent!!!

    Just Switch to Moore!

  • 5 Stars

    I recently replaced my furnace through Moore. I could not have had a better experience.

    Ryan (Sales) came out provided an accurate and beyond competitive quote (About 11,000$ cheaper than a quote I got from “another” company) for the work that needed to be done and assisted with a few phone calls after with concerns and questions.

    Jose and Jameson (Installers) installed my furnace flawlessly. Arrived perfectly on time and were very friendly and respectful of my house throughout the entire install. Their system came out just under 5% in the leak test which is great!

    Marcelus (QA) and Cody (3rd party QA) came today to check everything out and gave the stamp of approval.

    Very happy I went with Moore, you guys rock!

  • 5 Stars

    Moore Solar/Heating/Cooling installed our heating system and they have serviced it now for about 5 years. They are easy to reach, do very good work. We needed a service (first time in 5 years we needed repair) and the Santa Rosa fires had been going. We were worried about calling them.  Well, someone answered and Sean. came out a few days later. They confirmed appointment, said they were on the way, serviced it beautifully, explained the situation, etc. We will ask for Sean if we every need them!  Thank you Moore Solar/Heating/Cooling!

  • 5 Stars

    I actually didnt think theyd just come out for $20 & figured Id have to haggle & deal with a hard sell for a new furnace but I was pleasantly surprised that was not the case. JR did give recommendations to consider but I felt he was genuinely interested in helping me  & I will def call Moores when the time comes for further work. – Bianca M.